Call Center Telephony
Call center telephone system – Improve customer service and performance with 3CX
Measurable performance ensures better efficiency and service. For businesses today, it is more important than ever to provide the most optimal service for both existing and new customers. Whether your call center is the main focus of incoming or outgoing calls, we can help you find the right balance between line capacity and number of calls. We help your company streamline your callers, using real-time reporting and monitoring of call statistics. We offer our proprietary 3CX addon JEDWare which, among other things, is designed to help the world’s most important includes customized Live WallBoard, which shows the status of each employee in queues, as well as an overview of the queues’ performance.
A 3CX telephone system provides functionality, stability, and overview for your call center telephony. The telephone system allows you to manage multiple call queues and groups. With just a few clicks, you have access to all your employees, as well as the company’s phone book. If you are several callers, it is possible to show the same optional number to your customers. We have CRM integration for the popular CRM systems; Microsoft Dynamics, Office 365, Salesforce, Freshdesk, Zendesk, and others
3CX makes your call center telephony flexible and easy to access, no matter where your employees are located. 3CX can be accessed from a computer, tablet, and smartphone, providing the employee with the necessary access to the phone book, conversion, call groups, web conferencing, etc. from the home office or on the go.
3CX is a modern software-based PBX that is easy to manage while providing a wealth of features at a competitive price. 3CX replaces the traditional proprietary hardware PBX. The phone system is based on the SIP standard and supports the most popular SIP phones, VoIP Gateways, VoIP providers, as well as regular PSTN phone lines. It is easy to manage the 3CX system for system administrators, as it is integrated with the general Windows network infrastructure.